Getting Help

Need Help Immediately? - Give us a call

• Teachers - Use intercom, the Receptionist will find us!

• Staff - please call us directly at:

• • Chris Lusardo - Help Desk Administrator

    • • Office - x2220  OR  Cell - 423-400-3144

  • Logan Melton - Director of Network Operations

    • • Office - x2272  OR  Cell Phone - 423-315-3166

• • David Barber - Director of Network Operations

    • • Office - x2219  OR  Cell Phone - 423-364-1577

• What to include - we need enough information to understand the issue. Please include any of the following information you can:

  • INCLUDE YOUR ROOM NUMBER

    • What you were doing when the problem occurred

    • What equipment and software you are using

    • Desktop, iPad or other device

    • What error message, if any, was displayed (exact phrase or screen shot if possible)

    • On Macs use Command -> Shift -> 4 to trigger screen shots (image written to desktop)

    • If anything has changed that might be causing the problem

    • If other people in your area are having the same problems